97% - Wrexham & Shropshire named Best Nationally for Customer Service

The NEW Direct London Rail service for Telford and Shropshire has scored top of the class in and the highest satisfaction score in the country. The company that started running direct trains from Wrexham, Shrewsbury and Telford to London Marylebone in April 2008 has taken the market by storm providing a first class service for business and leisure.   The group scored 97% for overall customer satisfaction in the survey.

The outstanding result comes after a series of innovations that mark Wrexham & Shropshire as a completely different type of rail firm from the norm.

Wrexham & Shropshire is the only company in the country to have abolished unpopular peak fares, offers all passengers the option to receive their tickets by text message if they book online and provide freshly cooked locally-sourced food on every single train.

Wrexham & Shropshire places a huge amount of emphasis on customer service, with the result that an incredible 98% of passengers are satisfied with the helpfulness and attitude of staff on board.

Andy Hamilton, Managing Director said: “We are very proud that as a new operator, our superb staff are providing such great service, but we are committed to further improvements. We will continue to innovate and introduce further changes to our service to ensure passengers choose Wrexham & Shropshire. We do not use taxpayers’ money to run our trains, so we don’t have the cushion of a public subsidy to help us through the recession. We need more passengers to choose Wrexham & Shropshire trains so that we can continue to assure the viability of this previously neglected route.”

The Wrexham and Shropshire way...

• Peak fares are abolished - a simple flat fare available any time any day 
• Locally sourced food cooked on board every train and served to passengers and their seats
• All tickets booked at www.wrexhamandshropshire.co.uk can be printed at home or sent as a text message - no more waiting for tickets by post
• We don't use taxpayers' money - we rely on people choosing Wrexham & Shropshire
• Re-opened a cafe at Wrexham General Station after 40 years
   

For more information contact

Website: www.wrexhamandshropshire.co.uk